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Terms & Conditions That Protect You and Us

When you open an account with surgaplay link, you're agreeing to a straightforward set of rules that keeps your funds secure, your payouts on track, and your account…

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What These Terms Cover

surgaplay link Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern how you create an account, deposit money, play games, and request withdrawals on surgaplay link. They set out your rights and our responsibilities around account access, bonus terms, payment processing, and dispute resolution. By creating an account, you confirm you meet the eligibility

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requirements where local law permits. We retain the right to update these terms, and we'll notify you of material changes via your registered email or through a prominent notice in the lobby. Your continued use of the platform after any update means you accept the new
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terms. These terms apply to all players accessing surgaplay link from Indonesia and other supported regions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

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How to Reach Us About Your Terms

Questions about what a term means for your account? Our support team is here to walk you through it. We answer via email, live chat in the lobby, and WhatsApp during business hours. If you need a formal response about a policy dispute or account issue, we keep a record of every ticket so you always know where your request stands.

Team online

Live Chat

Open the chat widget in the bottom-right corner of the lobby. We respond within 15 minutes during peak hours and typically within an hour outside peak times.

Email Support

Email [email protected] with your account email and the specific term or rule you have a question about. Expect a response within 24 hours on business days.

Reach us on WhatsApp for quick clarifications about account rules, deposit holds, or withdrawal delays. Available 09:00–22:00 WIB, seven days a week.

ACCOUNT SAFEGUARDS

How We Handle Your Account and Data

Your account information is encrypted and stored securely. We never sell your personal data, and we keep your payment details on file only as long as you hold an active account.

Encryption & Storage

Your login credentials, email, and phone number are encrypted with industry-standard protocols. Payment details are tokenized so we never store full card or bank numbers on our servers.

Deposit Verification

When you deposit via DANA, OVO, GoPay or QRIS, we verify the transaction with your payment provider. If funds appear in your wallet but your QRIS receipt shows pending, contact support within one hour.

Withdrawal Checks

Before releasing a withdrawal, we confirm your account email and the destination bank account match your registration. This takes 5–10 minutes on weekdays; weekend requests clear on the next business day.

Session Security

Your session expires after 30 minutes of inactivity, and you must re-login to continue. This prevents someone from using your account if you step away from your device.

Account Closure & Data Removal

Close your account anytime via Account Settings. We remove your personal data within 30 days; transaction records are kept for 7 years to comply with local financial regulations.

Dispute Resolution

If you disagree with a charge or believe an error occurred, open a support ticket with details. We investigate within 5 business days and either reverse the charge or explain why the transaction was correct.

Common Questions About Our Terms

Here are the questions we hear most often from players in Bandung, Surabaya and across Indonesia about how our terms affect your account and payouts.

Your account remains active, but we may flag it for inactivity and ask you to confirm you want to keep it. Inactive accounts do not automatically close. Balances remain intact until you request a withdrawal or the account is formally closed by you.

Yes. Go to Account Settings, select Security, and update your email or phone. We'll send a verification code to your new email to confirm the change. You must verify within 24 hours, or the change reverts.

Minimum withdrawal is Rp50,000. First-time withdrawals require additional verification to confirm your bank account and identity. This takes 24–48 hours; subsequent withdrawals from the same account process in 5–10 minutes during business hours.

No. Once an account is closed, the email is locked for 90 days. You can create a new account after that period using the same email, but your history and balances from the closed account do not transfer.

Contact support immediately with your transaction ID and the DANA, OVO, GoPay or QRIS receipt. If the funds went to an inactive or test account, we can request a reversal from our payment partner within 24 hours. No reversal is guaranteed after 48 hours.

No daily limit on deposits or withdrawals, but multiple deposits within 10 minutes may be flagged for fraud review. If you're making large or frequent transactions, we may ask you to verify your identity or source of funds to comply with local financial regulations.

A pending bonus is held in your account until you meet the playthrough requirement set out in the promotion terms. Play the stated amount on eligible games to release it to your main balance. Once released, it becomes part of your real balance and can be withdrawn.

Terms & Conditions That Protect You and Us

How to Reach Us About Your Terms

Live Chat

Email Support

WhatsApp

How We Handle Your Account and Data

Encryption & Storage

Deposit Verification

Withdrawal Checks

Session Security

Account Closure & Data Removal

Dispute Resolution

Common Questions About Our Terms

01 What happens if I don't log in for three months?

02 Can I change my account email or registered phone number?

03 What's the minimum withdrawal amount, and why does my first withdrawal take longer?

04 If my account is closed, can I open a new one with the same email?

05 What happens if I deposit by mistake into the wrong account?

06 Are there rules about how many times I can deposit or withdraw per day?

07 What does it mean when my bonus is 'pending release'?

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