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How We Handle Your Information

Your account on surgaplay link is yours alone. We keep your payment details, withdrawal history and personal information secure with industry-standard encryption.

Encrypted payment processingAccount-level data separationWithdrawal verification logs
surgaplay link How We Handle Your Information
REACH US ANYTIME

Privacy Questions & Data Requests

Team online

Live Chat

Open our chat widget from inside your account lobby during operating hours. Staff in Surabaya respond to privacy and data-access requests within one business day.

Email Support

Send data-access or deletion requests to our privacy team at [email protected] with your account email and ID number. You'll receive a response within 48 hours.

Account Settings

Visit Settings > Privacy & Data in your account dashboard to review what personal information we hold and request a copy of your records.

SECURITY & YOUR RIGHTS

How We Protect Your Account

Payment Data Isolation

Your DANA, OVO, GoPay and QRIS details are never stored on our servers after a successful transaction. Each deposit is tokenised, and withdrawal verification happens via secure API handshake with our payment partners.

Session Encryption

Every login, bet and table chat is encrypted end-to-end. Even our support staff cannot see your password or active session details without your explicit written consent.

Cookie & Tracking Control

We use cookies only for session management and login state. No third-party trackers follow your gameplay across other websites. You can disable non-essential cookies from Account Settings.

Data Retention & Cleanup

Account data is kept active for as long as your account is open. After closure, we retain payment and account-settlement records for compliance; personal identifiers are anonymised after 12 months.

Account Access & Verification

To access or amend your personal information, log into your account and visit Settings > Privacy & Data. For large data exports, our privacy team verifies your identity and fulfils requests within 7 business days.

Policy Updates & Notification

If we change this privacy policy in a material way, we notify you via email and in-account banner at least 14 days before the change takes effect. Continued account use after that date means you accept the update.

What You Need to Know

No. We do not sell your name, email, phone number or account history to marketers, data brokers or other platforms. We share payment information only with our payment processors (DANA, OVO, GoPay, QRIS) and banking partners to settle deposits and withdrawals.

We keep withdrawal records for the lifetime of your account plus 36 months after closure, as required for financial compliance. Your personal identifiers are removed after 12 months; withdrawal amounts and dates remain for audit purposes.

Yes. Log into your account, go to Settings > Privacy & Data and select 'Export My Data' or 'Request Deletion'. We verify your identity and fulfil data-export requests within 7 business days. Account deletion is final and removes all gameplay history.

No third-party trackers are placed on surgaplay link. We use only essential cookies for session login and fraud detection. You can disable optional cookies from your browser settings or our Privacy & Data panel.

Your account remains active indefinitely unless you close it. After 12 months of no login, we may send a reminder email; your data is not deleted. To close your account, open a support chat or email [email protected] with your account ID.

Yes. Live chat during Dragon Tiger, Baccarat and other table games is logged for 90 days to moderate abuse. After 90 days, chat logs are deleted. Your personal account number is not visible to other players.

Reach our privacy team via live chat (available during operating hours), email [email protected], or visit Settings > Privacy & Data in your account. We aim to respond to all privacy complaints within 48 hours.